Supervision Concepts And Skill Building 10th Edition By Certo – Test Bank

Chapter 11

Motivating Employees

1. Giving people incentives that cause them to act in desired ways is known as ________.
2. consideration
3. bribery
4. C. motivation
5. punishment

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 11-01: Identify the relationship between motivation and performance.

Topic: How Does Motivation Work?

Feedback: Giving people incentives that cause them to act in desired ways is known as motivation. Among other things, supervisors must motivate their employees to do good work, complete assignments on time, and have good attendance. Gamification is one of the ways to do that.

2. The objective of motivating employees is to
3. A. lead them to perform in ways that meet the goals of the department and the organization.
4. get as much work out of them as possible to maximize company profits.
5. justify their positions, especially during a layoff, so they do not lose their jobs.
6. help them believe that they can attain desired incentives.

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 11-01: Identify the relationship between motivation and performance.

Topic: How Does Motivation Work?

Feedback: The objective of motivating employees is to lead them to perform in ways that meet the goals of the department and the organization. Because supervisors are evaluated largely on the basis of how well their group performs, motivation is an important skill for supervisors to acquire.

3. The theories of motivation that focus on what things motivate workers are called
4. A. content theories.
5. process theories.
6. expectancy theories.
7. equity theories.

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Some theories of motivation have focused on what things motivate workers. These are called content theories because they focus on the content of the motivators.

4. Which of the following is true about Maslow’s hierarchy of needs theory?
5. Security needs include the desire for love, friendship, and companionship.
6. B. Maslow argues that needs are organized into a hierarchy, and the most basic needs are at the bottom of the hierarchy.
7. People seek and aim to meet only one category of needs at a time.
8. The needs that motivate people fall into three basic categories.

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Maslow argues that needs are organized into a hierarchy, and the most basic needs are at the bottom of the hierarchy. People try to satisfy these needs first. At the top of the hierarchy are the needs people try to satisfy only when they have met most of their other needs.

5. Edgar, a student at New York University, goes to Luanda every summer to teach poor kids. He volunteers with an Angolan government agency for two months every year for this purpose. Which of the following needs categorized by Maslow’s theory does Edgar want to satisfy?
6. Power
7. Security
8. C. Self-actualization
9. Expectancy

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Self-actualization needs describe the desire to live up to your full potential. People on the path to meeting these needs will not only be doing their best at work and at home but also be developing mentally, spiritually, and physically. Edgar is trying to develop himself mentally and spiritually by teaching poor kids.

6. Jim was praised by his manager for his work. In this case, according Maslow’s hierarchy of needs, Jim’s ________ needs have been met.
7. physiological
8. social
9. self-actualization
10. D. esteem

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Esteem needs are the needs for self-esteem and the respect of others. Acceptance and praise are two ways these needs are met. Hence, Jim’s esteem needs have been met.

7. Anna goes on a meditation retreat in India to develop herself spiritually. According to Maslow’s hierarchy of needs, which need is she trying to satisfy?
8. Physiological need
9. Social need
10. C. Self-actualization need
11. Esteem need

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Self-actualization needs describe the desire to live up to your full potential. People on the path to meeting these needs will not only be doing their best at work and at home but also be developing mentally, spiritually, and physically. Anna is trying to satisfy her self-actualization needs by developing herself spiritually.

8. Emma applies for medical insurance. Which hierarchical need is she trying to satisfy?
9. Physiological need
10. Social need
11. Self-actualization need
12. D. Security need

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: Security needs keep you free from harm. In modern society, these might include insurance, medical checkups, and a home in a safe neighborhood. By applying for medical insurance, Emma is trying to satisfy her need for security.

9. According to Maslow, a man who has met his security needs is most likely to also have satisfied his ________ needs.
10. A. physiological
11. social
12. esteem
13. self-actualization

AACSB: Analytic

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 11-02: Describe content theories of motivation.

Topic: How Does Motivation Work?

Feedback: According to Maslow, a man who has met his security needs is most likely to also have satisfied his physiological needs. Social needs follow security needs. According to Maslow, people only seek to meet higher-level needs as lower-level needs are met.

10. According to Maslow, a man will satisfy his ________ needs before he attempts to satisfy his social needs.
11. A. physiological
12. spiritual
13. esteem
14. self-actualization