Introduction To Industrial And Organizational Psychology, 6th Edition By Ronald E. Riggio – Test Bank

Communication in the Work Place

TEST BANK

Multiple Choice Test Items

1. CONCEPTUAL: The Communication Process: A Definition and Model
ANSWER: d

Communication in work organizations

a. is an ongoing process.
b. takes many forms.
c. is extremely complex.
d. All of the above

FACTUAL: The Communication Process: A Definition and Model
ANSWER: a

Communication begins with

a. a message.
b. a nonverbal gesture.
c. the sender.
d. the receiver.

3. FACTUAL: The Communication Process: A Definition and Model ANSWER: b

The sender in the communication process is also called

a. the communicator.
b. the encoder.
c. the decoder.
d. the comcon.

4. CONCEPTUAL: The Communication Process: A Definition and Model ANSWER: c

Encoding involves

a. the selection of the recipient of a message.
b. different processes depending on the type of communication network.
c. the selection of a shared code as a means of communication.
d. All of the above

5. CONCEPTUAL: The Communication Process: A Definition and Model
ANSWER: d

The communication process typically proceeds as follows:

a. encoding, channel selection, feedback, decoding.
b. channel selection, encoding, decoding, message receipt.
c. encoding, message receipt, decoding, feedback.
d. encoding, channel selection, decoding, feedback.

6. CONCEPTUAL: The Communication Process: A Definition and Model
ANSWER: a

Which of the following communication channels is less likely to be misunderstood?

a. Written channels
b. Face-to-face communications
c. Telephone channels
d. Communication channels do not differ in levels of misunderstanding.

7. CONCEPTUAL: The Communication Process: A Definition and Model
ANSWER: b

Which of the following is an advantage of the use of a telephone as a communication channel?

a. It involves personal contact.
b. It permits questions and answers.
c. It involves convenient timing.
d. It lessens the impact of status and/or power.
e. All of the above are advantages of the telephone as a communication channel.

8. FACTUAL: The Communication Process: A Definition and Model
ANSWER: d

“Noise” in the communication process refers to

a. competing conversations.
b. loud machinery.
c. selective attention.
d. All of the above

9. FACTUAL: The Communication Process: A Definition and Model ANSWER: c

Characteristics of the sender that influence the effectiveness of a communication are called

a. channel factors.
b. sender factors.
c. source factors.
d. audience factors.

10. FACTUAL: The Communication Process: A Definition and Model ANSWER: c

Which of the following statements is true of source credibility?

a. Highly credible sources are also highly skilled.
b. Source credibility does not affect the effectiveness of communication.
c. Receivers may pay close attention to the messages of credible sources.
d. All of the above