MIS 8th Edition By Hossein Bidgoli – Test Bank

Indicate whether the statement is true or false.

1. A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM) system.
a. True
b. False

2. With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer’s order forecast.
a. True
b. False

3. A key decision in supply chain management (SCM) related to manufacturing is pricing.
a. True
b. False

4. In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.
a. True
b. False

5. One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.
a. True
b. False

6. Auctions help determine the price of goods and services when the original set price is too high in the marketplace.
a. True
b. False

7. In the context of knowledge management, tacit knowledge can be captured easily in data repositories.
a. True
b. False

8. Knowledge management draws on concepts of organizational learning and organizational culture.
a. True
b. False

9. Businesses find attracting new customers less expensive than maintaining current customers.
a. True
b. False

10. Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.
a. True
b. False

Answer Key

1. True

2. True

3. False

4. False

5. False

6. False

7. False

8. True

9. False

10. False