Supervisory Management 9th Edition By Donald C. Mosley – Test Bank

Supervisory Management 9th Edition By Donald C. Mosley – Test Bank

chapter 11

1. Coaching is the process that supervisors use to help individuals continually reach their highest level of performance.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

2. The focus of coaching conversations is employee discipline.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

3. If a topic has present or future impact on an employee’s performance, then it is a suitable topic for a coaching session.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Comprehension

4. In the 1940s, a counsellor’s primary job was to give advice.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

5. Employee assistance programs are successful when counselors work outside the formal chain of command.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Comprehension

6. Many supervisors reject coaching because they view it as a passive process.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Comprehension

7. Supervisors may neglect their coaching role because they lack confidence.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

8. Coaching is often neglected by supervisors because it is a time consuming task.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.01
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

9. Tutoring is helping team members gain knowledge, skill, and competency.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.02
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

10. Monitoring is the coaching activity that teaches teach political savvy, understanding of the organization’s culture, and ways to advance one’s career.
a. True
b. False

ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.02
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Knowledge

11. Mentoring is more personal, practical, and job specific than training.
a. True
b. False

ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
LEARNING OBJECTIVES: SPMT.MOSL.15.11.02
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom’s: Comprehension