Business intelligence And Analytics System For Decision Support 10th Edition By Sharda – Test Bank

Chapter 11 Automated Decision Systems and Expert Systems

1) Rules used in automated decision systems (ADS) can be derived based on experience.
Answer: TRUE
Diff: 1 Page Ref: 471

2) Most business decision rules are the same across industries.
Answer: FALSE
Diff: 1 Page Ref: 471

3) Flight pricing systems are examples of semi-automated decision systems that require managerial input for each decision.
Answer: FALSE
Diff: 2 Page Ref: 473

4) A revenue management (RM) system for an airline seeks to minimize each customer’s ticket price of travel on the airline’s flights.
Answer: FALSE
Diff: 2 Page Ref: 474

5) Rule-based systems have their roots in artificial intelligence.
Answer: TRUE
Diff: 2 Page Ref: 475

6) Rich and Knight (1991) defined artificial intelligence as “the study of how to make people do things at which, at the moment, computers are better.”
Answer: FALSE
Diff: 2 Page Ref: 475

7) Expert systems (ES) are computer-based information systems that use expert knowledge to attain high-level decision performance in a narrowly defined problem domain.
Answer: TRUE
Diff: 2 Page Ref: 477

8) A person’s decision performance and level of knowledge are typical criteria that determine their level of expertise in a particular subject.
Answer: TRUE
Diff: 2 Page Ref: 477

9) The basic rationale of artificial intelligence is to use mathematical calculation rather than symbolic reasoning.
Answer: FALSE
Diff: 3 Page Ref: 478

10) While most first-generation Expert Systems (ES) use if-then rules to represent and store their knowledge, second-generation ES are more flexible in adopting multiple knowledge representation and reasoning methods.
Answer: TRUE
Diff: 2 Page Ref: 479
11) The case study on chemical, biological, and radiological agents shows that expert systems are widely used in high pressure situations where the human decision makers are confident in taking quick actions.
Answer: FALSE
Diff: 3 Page Ref: 481

12) A nonexpert uses the development environment of an expert system to obtain advice and to solve problems using the expert knowledge embedded into the system.
Answer: FALSE
Diff: 2 Page Ref: 484

13) Knowledge acquisition from experts is a complex task that requires specialized expertise to conduct successfully.
Answer: TRUE
Diff: 2 Page Ref: 484-485

14) The knowledge base in an expert system must correspond exactly to the format of the knowledge base in the organization where it will be utilized.
Answer: FALSE
Diff: 3 Page Ref: 485

15) The inference engine, also known as the control structure or the rule interpreter (in rule-based ES), is essentially a computer program that provides a methodology for reasoning about information in the knowledge base and on the blackboard to formulate appropriate conclusions.
Answer: TRUE
Diff: 3 Page Ref: 485