Business Communication Building Critical Skills 6th Canadian Edition By Locker – Test Bank

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Which of the following sentences would be considered the highest level of politeness? 1)
A) Submit your itemized expenses to me by Friday.
B) All expenses must be submitted by Friday to be reimbursed.
C) Please submit your itemized expenses by Friday.
D) Would you be able to submit your expense report by Friday?
Answer: D
Explanation: A)
B)
C)
D)
2) Which of the following is the best way to show positive emphasis? 2)
A) Connote uncertainty B) Use double negatives
C) Focus on the alternatives that remain D) Report failures
Answer: C
Explanation: A)
B)
C)
D)
3) Identify the sentence that uses the most positive emphasis.
A) Your brand new credit card will be ready to use as soon as you are able to activate it.
B) Before your first purchase, you’ll need to activate your new credit card by calling 1-800-465-2104.
C) We’re happy to inform you that your new credit card will be ready to use as soon as you activate it.
D) Unfortunately, your new credit card can’t be used until you activate it.
Answer: B
Explanation: A)
B)
C)
D)

4) Which of the following statements would lay emphasis on negative information? 4) A) Carefully avoid negative words and words with negative connotations.
B) Focus on limitations.
C) Justify negative information.
D) Put the negative information in the middle and present it compactly.
Answer: B
Explanation: A)
B)
C)
D)
5) Which of the following sentences is an indirect request? A) Please enclose a CD of your presentation.
B) A CD of your presentation should be enclosed.
C) Would you be able to enclose a CD of your presentation?
D) Enclose a CD of your presentation.
Answer: B
Explanation: A)
B)
C)
D)
6) When eliminating negative words, you must be sure to: A) not specify too many details.
B) replace them with positive ones.
C) use personal statements that specify details.
D) maintain accuracy.
Answer: D
Explanation: A)
B)
C)
D)
7) Which of the following is a way to emphasize a message in lengthy memos? 7)
A) Giving it considerable space
B) Placing it at the bottom of the second page C) Placing it at the top of the second page
D) Placing it at the bottom of the first page
Answer: D
Explanation: A)
B)
C)
D)

8) Which of the following is true about hidden negatives? 8)
A) Such words suggest that the speaker is sure about what he/she is saying.
B) They are negative in themselves.
C) Removing negatives means being arrogant or pushy.
D) They can indicate a shift.
Answer: D
Explanation: A)
B)
C)
D)
9) Which of the following sentences contains a hidden negative? A) No one under 20 was at the party.
B) The kit contains no less than 200 pieces.
C) Our application process has been improved.
D) You will no longer have to wait for getting your pictures developed.
Answer: C
Explanation: A)
B)
C)
D)
10) The best place to put negative information in a negative message is: 10) A) the end of the message. B) in a footnote.
C) the centre of a paragraph. D) the middle of the message.
Answer: D
Explanation: A)
B)
C)
D)