Canadian Entrepreneurship And Small Business Management 9th Edition By Peter – Test Bank

c11 Key

1. It is a commonly held belief that HR fundamentals
   A.apply only to larger organizations
   B. are mostly a matter of intuition
   C. are never of much value
   D. are applied mostly to please the market

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Balderson – Chapter 11 #1
Difficulty: Easy
Learning Objective: 11-01 Explain the importance of human resources management to the small business.
 

2. Employees in small companies
   A.generally feel unsatisfied
   B. are more likely to rate their workplace as “good”
   C. do not usually have close relationships with the business owner(s)
   D. usually want to be owners

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Balderson – Chapter 11 #2
Difficulty: Easy
Learning Objective: 11-01 Explain the importance of human resources management to the small business.
 

3. Eventually most successful small business owners
   A.learn how to manage their successful business on their own
   B. find that their workload tends to diminish
   C. manage to transition to the new business levels without too much difficulty
   D. develop a management team

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Balderson – Chapter 11 #3
Difficulty: Medium
Learning Objective: 11-01 Explain the importance of human resources management to the small business.
 

4. If an employee fails, then it is ultimately the responsibility of
   A.society
   B. fellow workers
   C. the person who hired them
   D. the educational system

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Balderson – Chapter 11 #4
Difficulty: Medium
Learning Objective: 11-02 Illustrate the methods of planning for hiring and training employees.
 

5. Personnel requirements
   A.generally reflect customer preferences
   B. are often developed as part of a feasibility analysis
   C. are dependent on available labor force
   D. cannot be planned for

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Balderson – Chapter 11 #5
Difficulty: Easy
Learning Objective: 11-02 Illustrate the methods of planning for hiring and training employees.
 

6. Job descriptions should include
   A.job titles, pay scales and pension arrangements
   B. a questionnaire to determine an employee’s thinking
   C. a history of why previous personnel have failed in the position
   D. what is to be done, how it is to be done and why it is to be done

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Balderson – Chapter 11 #6
Difficulty: Difficult
Learning Objective: 11-02 Illustrate the methods of planning for hiring and training employees.
 

7. Checking of references for job applicants is considered
   A.to be a screening device
   B. to be an invasion of privacy
   C. to be generally unreliable
   D. to be a waste of time

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Balderson – Chapter 11 #7
Difficulty: Medium
Learning Objective: 11-03 Identify the principles of effective human resources management for the small business.
 

8. Offers of employment should include
   A.a request for a convenient start date from the employee’s point of view
   B. an advance on salary
   C. terms and conditions associated with the job
   D. a request for vacation dates

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Balderson – Chapter 11 #8
Difficulty: Medium
Learning Objective: 11-03 Identify the principles of effective human resources management for the small business.
 

9. Reviewing social media sites in order to research applicants is a growing practice.
   A.it has been determined to be an illegal practice
   B. applicants have begun to voluntary disclose what negative content might be found
   C. discussion with applicants will usually cancel any negative findings
   D. 33 percent of business that do so have opted not to hire someone as a result of this review

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Balderson – Chapter 11 #9
Difficulty: Medium
Learning Objective: 11-03 Identify the principles of effective human resources management for the small business.
 

10. Leadership experts claim that
    A.good put their own interests first in order to be fully dedicated
    B. leaders are born and cannot be taught
    C. leadership can be learned
    D. experienced leaders are careful not to give away decision making to others