Human Relations 6th Edition By Lowell – Test Bank

Chapter 11 Conflict Management

1.In American business, the workplace contains a greater amount of conflict today than in the past, mainly because of the movement of the United States from an industrial economy to a service-dominated economy.

TRUE

Learning Objective: 11-01 Identify the types of conflict.

2.Conflicts always affect the workplace negatively.

FALSE

Learning Objective: 11-01 Identify the types of conflict.

3.Intragroup conflict occurs when a conflict arises among group members, and they choose sides and split off into factions within the existing group.

TRUE

Learning Objective: 11-01 Identify the types of conflict.

4.A manager should try whenever possible to change a dysfunctional conflict into a functional one.

TRUE

Learning Objective: 11-01 Identify the types of conflict.

5.Conflict in a workplace is harmful because it can lead to groupthink.

FALSE

Learning Objective: 11-01 Identify the types of conflict.

6.Person-versus-group conflict can involve someone who never was a member of the group, but who opposes it.

TRUE

Learning Objective: 11-01 Identify the types of conflict.

7.If you know what type of conflict you are involved in, that knowledge can help you discover how best to resolve it.

TRUE

Learning Objective: 11-02 List sources of conflict.

8.Values conflicts tend to focus on disagreements over what a statement or concept means.

FALSE
Learning Objective: 11-02 List sources of conflict.

9.In the context of the sources of conflict, an organization can encourage conflict simply through the way it is structured even if it does not actively promote conflict.

TRUE

Learning Objective: 11-02 List sources of conflict.

10.Difficulty with self-definition is typically the source of values conflict.

FALSE

Learning Objective: 11-02 List sources of conflict.

11.Negotiation-of-selves conflict primarily arises when a conflict factor is built into the structure or the policies of the organization.

FALSE