Human Relations Interpersonal Job-Oriented Skills 12th Edition DuBrin Test Bank

Human Relations: Interpersonal Job-Oriented Skills, 12e (DuBrin)

Chapter 11   Motivating Others     

 11.1   Multiple Choice Questions

1)  Mandy is engaged in her work as a medical billing specialist, so she will most likely

1. A) be highly involved in her work.
2. B) regard her job as a means to an end.
3. C) expect her supervisor to motivate her with extensive praise.
4. D) dislike working beyond the standard work week.

Answer:  A

LO:  1

AACSB:  Application of knowledge

2) A desired outcome of motivational techniques in the workplace is to get workers to be

1. A) thankful that they have a job.
2. B) more caring about external rewards than getting the job done.
3. C) engaged and committed.
4. D) satisfied with their working conditions.

Answer:  C

LO:  1

AACSB:  Application of knowledge

3) The motivational principle of WIIFM means that people are motivated by

1. A) concern for the welfare of others.
2. B) self-interest.
3. C) a need to avoid pain.
4. D) a spirit of excitement and adventure.

Answer:  B

LO:  1

AACSB:  Application of knowledge

4) An important link between psychological needs and behaviors is that people will often

1. A) develop needs to satisfy their behavior.
2. B) engage in behaviors to satisfy a need.
3. C) behave in ways that contradict their needs.
4. D) avoid behavior related to needs.

Answer:  B

LO:  2

AACSB:  Application of knowledge

5) Jessica has a strong need to affiliate with other people. She is therefore likely to display the personality trait of

1. A) extraversion.
2. B) introversion.
3. C) emotional instability.
4. D) conscientiousness.

Answer:  A

LO:  2

AACSB:  Interpersonal relations and teamwork

6) Oscar has a strong need for equity, so he is likely to be encouraged if he thinks

1. A) coworkers whom he likes are paid better than he is.
2. B) his rewards in general are lower than those of coworkers.
3. C) the future will be brighter for him.
4. D) the rewards he receives are comparable to those received by coworkers.

Answer:  D

LO:  1

AACSB:  Application of knowledge

7) To use negative reinforcement to motivate José, an office temporary, his manager would

1. A) put José on probation if he performs poorly.
2. B) ignore most of José’s actions.
3. C) give José a “worst employee of the month” award.
4. D) promise to give José a permanent job if he performs well.

Answer:  D

LO:  3

AACSB:  Application of knowledge

8) An appropriate reward is one that

1. A) is much bigger than previous rewards the person has received.
2. B) does not create an addiction to rewards.
3. C) is effective for the individual involved.
4. D) puts a worker in a good mood.

Answer:  C

LO:  3

AACSB:  Application of knowledge

9) When intermittent rewards are used in positive reinforcement, the

1. A) desired behavior fades quickly.
2. B) desired behavior is sustained longer.
3. C) undesired behavior fades quickly.
4. D) undesired behavior is sustained longer.

Answer:  B

LO:  3

AACSB:  Application of knowledge

10) The purpose of a visible reward is to

1. A) irritate those whose work did not qualify for a reward.
2. B) keep coworkers from wanting the same reward.
3. C) let other workers observe to see what kind of behavior is rewarded.
4. D) make the workers who did not receive the reward jealous.

Answer:  C

LO:  3

AACSB:  Application of knowledge