CHAPTER 11—EMPLOYEE COUNSELING AND WELLNESS SERVICES
TRUE/FALSE
- Most managers and supervisors are well-trained to deal with serious employee personal problems.
ANS: F PTS: 1 DIF: Easy REF: Page 368
Communication | HRM Bloom’s: Knowledge LO-4
- Confidentiality is of no concern to employees in counseling?
ANS: F PTS: 1 DIF: Easy REF: Page 395
Communication | HRM Bloom’s: Knowledge LO-5
- Employers see healthcare costs as a major factor in encouraging counseling programs for employees.
ANS: T PTS: 1 DIF: Easy REF: Page 367
Communication | HRM Bloom’s: Knowledge LO-1
- A necessary ingredient for an effective employee counseling program is a clear and well-enforced policy about employee confidentiality?
ANS: T PTS: 1 DIF: Moderate REF: Page 395
Communication | HRM Bloom’s: Knowledge LO-2
- Stress is easy to define and identify?
ANS: F PTS: 1 DIF: Easy REF: Page 381
Communication | HRM Bloom’s: Knowledge LO-2
- Employee counseling services should always be outsourced to get the best possible program.
ANS: F PTS: 1 DIF: Easy REF: Page 394
Communication | HRM Bloom’s: Knowledge LO-3
- Substance abuse, while found in the U.S. population, is not a problem in the workplace, since most abusers do not have jobs.
ANS: F PTS: 1 DIF: Moderate REF: Page 374
Communication | HRM Bloom’s: Knowledge LO-3
- EAP’s are based on the assumption that work is the cause of an employee’s problems.
ANS: F PTS: 1 DIF: Moderate REF: Page 374
Communication | HRM Bloom’s: Knowledge LO-3
- A HPP is a Health Promotions Program
ANS: T PTS: 1 DIF: Easy REF: Page 384
Communication | HRM Bloom’s: Knowledge LO-3
- Exercise and fitness programs are popular among large employers
ANS: T PTS: 1 DIF: Easy REF: Page 384
Communication | HRM Bloom’s: Knowledge LO-2
- Over one half of the U.S. population is at risk from hypertension.
ANS: T PTS: 1 DIF: Easy REF: Page 390
Communication | HRM Bloom’s: Knowledge LO-1
- Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon uncovering their abuse problem.
ANS: F PTS: 1 DIF: Moderate REF: Page 393
Communication | HRM Bloom’s: Knowledge LO-5
- An alcoholic employee may be fired for wrecking a company car while under the influence – if that offense is one others have been fired for.
ANS: T PTS: 1 DIF: Moderate REF: Page 393
Communication | HRM Bloom’s: Knowledge LO-5
- Records on EAP utilization by an employee should be kept as part of their regular personnel file.
ANS: F PTS: 1 DIF: Moderate REF: Page 395
Communication | HRM Bloom’s: Knowledge LO-5
- The author believes that participation in employee counseling programs should be mandatory if they are to be effective.
ANS: F PTS: 1 DIF: Moderate REF: Page 395
Communication | HRM Bloom’s: Knowledge LO-4
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