M Management 6th Edition By Thomas Bateman – Test Bank

Chapter 11 Motivating People

1) Providing work-related goals is an extremely effective way to stimulate motivation.

Answer: TRUE
Explanation: Providing work-related goals is an extremely effective way to stimulate motivation. In fact, it is perhaps the most important, valid, and useful approach to motivating performance.
Difficulty: 1 Easy
Topic: Goal-Setting Theory
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Remember
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation

2) People should pursue goals that do NOT conflict with their personal values.

Answer: TRUE
Explanation: Goals should be acceptable to employees. This means, among other things that they should not conflict with people’s personal values and that people should have reasons to pursue the goals.
Difficulty: 1 Easy
Topic: Goal-Setting Theory
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Remember
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation

3) Organizational behavior modification focuses on influencing behavior.

Answer: TRUE
Explanation: Organizational behavior modification attempts to influence people’s behavior and improve performance by systematically managing work conditions and the consequences of people’s actions.
Difficulty: 2 Medium
Topic: Organizational Behavior Modification
Learning Objective: 11-02 Give examples of how to reward good performance effectively.
Bloom’s: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

4) Negative reinforcement involves the threat of punishment by NOT delivering punishment when employees perform satisfactorily.

Answer: TRUE
Explanation: Negative reinforcement involves the threat of punishment by not delivering punishment when employees perform satisfactorily. Punishment is the actual delivery of the aversive consequence.
Difficulty: 2 Medium
Topic: Negative Reinforcement
Learning Objective: 11-02 Give examples of how to reward good performance effectively.
Bloom’s: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

5) An expectancy can be high as well as low.

Answer: TRUE
Explanation: An expectancy can be high (up to 100 percent), such as when a student is confident that if she studies hard, she can get a good grade on the final exam. An expectancy can also be low (down to a 0 percent likelihood), such as when a suitor is convinced that his dream date will never go out with him.
Difficulty: 2 Medium
Topic: Expectancy Theory
Learning Objective: 11-03 Describe the key beliefs that affect people’s motivation.
Bloom’s: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

6) Maslow’s hierarchy of needs includes physiological needs.

Answer: TRUE
Explanation: The need hierarchy illustrates Maslow’s conception of people satisfying their needs in a specified order, from bottom to top. The needs, in ascending order, are as follows: physiological, safety or security, social, ego, and self-actualization.
Difficulty: 1 Easy
Topic: Maslow’s Hierarchy of Needs
Learning Objective: 11-04 Explain how people’s individual needs affect their behavior.
Bloom’s: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

7) Motivation refers to forces that
A) energize, direct, and sustain a person’s efforts.
B) are acquired through education.
C) are basically involuntary.
D) promote groupthink.
E) reduce group cohesiveness.

Answer: A
Explanation: Motivation refers to forces that energize, direct, and sustain a person’s efforts. All behavior, except involuntary reflexes like eye blinks (which have little to do with management), is motivated. A highly motivated person will work hard to achieve performance goals.
Difficulty: 1 Easy
Topic: Motivation
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

8) For a goal to be motivating, it
A) has to be provisional.
B) has to be subjective.
C) has to be easy to achieve.
D) should not be quantifiable.
E) has to be acceptable to employees.

Answer: E
Explanation: Well-crafted goals are meaningful, acceptable to employees, challenging but attainable, specific and quantifiable, among other characteristics.
Difficulty: 2 Medium
Topic: Goal-Setting Theory
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

9) Goals should be ________ to be motivating.
A) unattainable
B) subjective
C) easy to achieve
D) quantifiable
E) open-ended

Answer: D
Explanation: Well-crafted goals are meaningful, acceptable to employees, challenging but attainable, specific and quantifiable, among other characteristics.
Difficulty: 2 Medium
Topic: Goal-Setting Theory
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation

10) Select the goal that is most likely to stimulate performance, according to the guidelines of goal-setting theory.
A) Increase quality levels.
B) Obtain sales levels that are 15 percent higher than last year.
C) Sell defective items overseas.
D) Develop a cure for AIDS.
E) Employees should attend prayer sessions every day.

Answer: B
Explanation: Well-crafted goals are meaningful, acceptable to employees, challenging but attainable, specific and quantifiable, among other characteristics. In this case, the goal to obtain sales levels that are 15 percent over last year’s levels is meaningful, acceptable to employees, challenging but attainable, specific and quantifiable, among other characteristics.
Difficulty: 2 Medium
Topic: Goal-Setting Theory
Learning Objective: 11-01 Understand principles for setting goals that motivate employees.
Bloom’s: Understand
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation