Management 12th Edition By John Schermerhorn – Test Bank

Chapter 11: Organization Structures and Design

True or False

1. Empowerment refers to letting others make decisions and exercise discretion in their work.
Answer: True
Page: 269
Learning Objective: 11.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

2. An organization structure is the system of tasks, workflows, reporting relationships, and communication channels that link together the work of diverse individuals and groups.
Answer: True
Page: 271
Learning Objective: 11.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

3. An organization chart includes major subunits in which positions reporting to a common manager are shown.
Answer: True
Page: 271
Learning Objective: 11.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

4. A social network analysis is a tool that identifies formal structures and their embedded social relationships.
Answer: False
Page: 272
Learning Objective: 11.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

5. Informal networks are sources of emotional support and friendship that satisfy members’ social needs.
Answer: True
Page: 272
Learning Objective: 11.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

6. In a functional structure, people working on the same product, in the same area, with similar customers, or on the same processes, are grouped together.
Answer: False
Page: 273
Learning Objective: 11.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

7. Functional structures tend to work best in relatively stable environments where problems are predictable and the demands for change and innovation are limited.
Answer: True
Page: 273
Learning Objective: 11.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

8. In a functional structure, the functions become formalized not only on the organization chart, but also in the mindsets of people.
Answer: True
Page: 274
Learning Objective: 11.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

9. One of the disadvantages of functional structures is that employees do not have a clear career path within functions.
Answer: False
Page: 274
Learning Objective: 11.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge

10. Divisional structures are common in organizations dealing with only one or a few products or services.
Answer: False
Page: 275
Learning Objective: 11.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge