Managing Organizational Change 3rd Edition By Patrick E. Connor – Test Bank

Chapter 10: Measuring Change: Designing Effective Control Systems

Test Bank

1. What gets measured affects the direction and outcome of a change initiative.

@ Answer Location: Intro; Cognitive Domain: Application; Question Type: TF

*a. True

1. False

2. What is a main concern of change agents about measurement and control systems?

@ Answer Location: Intro; Cognitive Domain: Analysis; Question Type: MC

1. They worry that measurement systems aren’t properly calibrated
2. They worry that measurement systems don’t accurately represent the work they put into the project

*c. They worry that critics will use measurements to undermine the change

1. They worry that measuring will take too much time

3. Measurement and control systems enable change managers to do all of the following except:

@ Answer Location: Intro; Cognitive Domain: Application; Question Type: MC

1. Frame the need for change and the expected outcomes
2. Monitor the environment
3. Guide the change and make midcourse corrections

*d. Communicate the cultural and emotional effects of the change

4. Measurement and control occur at what stage in the change process?

@ Answer Location: Intro; Cognitive Domain: Application; Question Type: MC

1. At the end

*b. Throughout

1. At the beginning and at the end
2. In the middle until everything is established

5. Measurement and control systems can impede the process.

@ Answer Location: Intro; Cognitive Domain: Application; Question Type: TF

*a. True

1. False

6. Goals are best set at what level?

@ Answer Location: Use Measures That Lead to Challenging but Achievable Goals; Cognitive Domain: Application; Question Type: MC

*a. Challenging yet attainable

1. Lofty to inspire vision
2. Low to encourage incremental progress
3. Attainable so employees don’t fear they won’t meet expectations

7. What will most likely hinder a measurement system from being accepted?

@ Answer Location: Use Measures and Controls That Are Perceived as Fair and Appropriate; Cognitive Domain: Application; Question Type: MC
a. It’s not clear

1. The follow-up is too arduous
2. There are too many measurements

*d. The process of developing them is perceived as unfair

8. What might interfere with the accuracy of data?

@ Answer Location: Ensure Accurate Data; Cognitive Domain: Application; Question Type: MC

1. Trust in the people who the data will be analyzed by
2. Keeping pressure at reasonable levels

*c. Providing excessive rewards for success

1. Belief that the data will not be used to harm them

9. Change leaders should develop their measures based on all of the following except:

@ Answer Location: Match the Precision of the Measure With the Ability to Measure; Cognitive Domain: Application; Question Type: MC

1. How quickly the information is needed

*b. Who the measures will be analyzed by

1. How accurate the information must be
2. How much it will cost

10. Under which circumstance should change agents choose more approximate measures and focus on vision rather than using explicit goal-focused measures?

@ Answer Location: Match the Precision of the Measure With the Ability to Measure; Cognitive Domain: Application; Question Type: MC

*a. When complexity and ambiguity are high

1. When time to completion is short
2. When complexity and ambiguity are low

d. When sanctions and rewards must be used