Overview
Chapter 11
Conflict and Negotiation in the Workplace Answer Key
True / False Questions
1. (p. 328) Conflict begins whenever both parties realize that they have opposing interests.
FALSE
AACSB: 3
BT: Knowledge
Difficulty: Easy
2. (p. 328) Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Easy
3. (p. 328) Conflict begins when two parties experience manifest conflict.
FALSE
AACSB: 3
BT: Knowledge
Difficulty: Easy
4. (p. 328) Conflict perceptions and emotions lead to conflict sources.
FALSE
AACSB: 3
BT: Knowledge
Difficulty: Easy
5. (p. 329) The view that conflict in organizations is bad is overly simplistic and in some cases incorrect.
TRUE
AACSB: 3
BT: Comprehension
Difficulty: Medium
6. (p. 329) Approximately 42% of a manager’s time is spent dealing with workplace conflict.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Medium
7. (p. 329) Moderate levels of conflict produce improved decision-making.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Medium
8. (p. 329) If conflict was eliminated, organizations would be more productive.
FALSE
AACSB: 3
BT: Knowledge
Difficulty: Medium
9. (p. 329) The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Medium
10. (p. 330) Constructive conflict helps people to recognize problems, identify a variety of solutions and better understand the issues involved.
TRUE
AACSB: 3
BT: Knowledge
Difficulty: Medium
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