Organizational Communication Approaches And Processes Enhanced 7th Edition By Katherine Miller – Test Bank

CHAPTER 11
PROCESSES OF EMOTION IN THE WORKPLACE

TEST ITEMS (corresponding text page number is listed for each item)

True/False Items

F 1. Emotional labor is rarely seen as a way to increase success and profits of the organization. (p. 198)
T 2. Because they are often unaware of the organizational context in which stress occurs, friends and family members are less able to provide effective informational support. (p. 211)
F 3. Workplace bullying does not have much effect on its victims. (p. 201)
F 4. Role ambiguity rarely contributes to workplace stress. (p. 205)
F 5. Standing in line to get through security at an airport requires little need to control emotion. (p. 200)
F 6. During the Carnival Triumph disaster in 2013, providing free alcohol was more than enough to appease the frustrated passengers. (p. 197)
T 7. Participation in decision making can help reduce job-related burnout. (p. 209)
F 8. Supervisors are likely to provide emotional support. (pp. 210-211)
T 9. Emotional intelligence indicates that an individual knows how to handle emotion effectively in the workplace. (p. 202)
T 10. Emotions can spread like a wildfire in the workplace. (p. 201)
T 11. There are three types of coping in organizations: problem-centered coping, appraisal coping, and emotion-centered coping. (p. 208).