Supervision Concepts And Practices Of Management 12th Edition By Edwin C. Leonard – Test Bank

Overview

Chapter 11
Managing work groups: teamwork, morale and counseling

True/false

1. Employee attitudes and morale can sometimes be shaped significantly by one’s fellow workers.

ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

2. Members of a cohesive work group enjoy their group affiliation.

ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

3. The effectiveness of work groups is tied directly to the amount of diversity among the members’ personal characteristics.

ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

4. A command group is a group of employees according to the authority relationships on the formal organization chart.

ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Knowledge

5. If a worker is part of a command group, then that worker cannot be a member of another group.

ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-2 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

6. A cross-functional team is an example of a command group.

ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

7. A cross-functional team consists of employees from many different departments or specialties throughout the organization.

ANS: T PTS: 1 DIF: Difficulty: Easy
OBJ: LO: 11-1 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Knowledge

8. A group that organizes a company softball tournament is an example of a special-interest group.

ANS: T PTS: 1 DIF: Difficulty: Challenging
OBJ: LO: 11-1 NAT: BUSPROG: Reflective Thinking STA: DISC: Group Dynamics
KEY: BLOOM’S: Application

9. The Hawthorne Studies supports the adage, “The more things change, the more they stay the same”.

ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-2 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension

10. Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.

ANS: T PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-2 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Knowledge

11. Specific and realistic objectives make individual employees more effective, but hinder the performance of work teams.

ANS: F PTS: 1 DIF: Difficulty: Moderate
OBJ: LO: 11-2 NAT: BUSPROG: Analytic STA: DISC: Group Dynamics
KEY: BLOOM’S: Comprehension