Understanding Managing Diversity 6th Edition By Harvey Allard – Test Bank

Section V – Managing Diversity in Terms of the Ethical, Legal, Media and Marketing Issues

1. According to the resource-theory of the firm discussed in McNett’s article The Ethics of Workplace

   Diversity, the main reason for an organization to have a more diverse workforce would be

1. to avoid lawsuits.
2. to attract the best and most diverse talent that can become a competitive advantage in diverse

markets.*

1. to satisfy the requirements of the Human Resources Department.
2. to manage in an ethical socially responsible manner.
3. Deontological ethical theories say that a manager should diversify the workforce because
4. it is a legal obligation.
5. it is demanded by the public.
6. it is the right thing to do.*
7. it will produce greater profits.
8. Which of the following actions demonstrates the caring theory of ethical management?
9. An owner or manager allowsemployees paid time off to work in a charity of their choice.*
10. Instead of an annual bonus, the owner donates money to his favorite charity in the name of

the employees.

1. When planning who to layoff, the manger selects people who have a working spouse.
2. An owner or manager gives a raise to a valuable employee who threatens to leave the company.

4. The Canadian Human Rights Act
5. includes legal protection for sexual orientation.
6. requires comparable worth (or pay equity) for males and females in occupations of equal

difficulty.

1. only applies to industries that are federally regulated.
2. All of the above*
3. The Canadian Human Rights Act and other Canadian equity legislation apply to all except which of the

following groups?

1. women
2. visible minorities
3. Blacks *
4. Aboriginal peoples
5. One of the major differences for American organizations that operate in Canada is that
6. they have duplicated American EEO laws in a different culture.
7. the Canadian federal government has less power than the provincial and territorial

governments, which is different from the U.S. where major diversity legislation is federal.*

1. there is little legal protection for the rights of people with physical challenges.
2. All of the above

7. According to the Allard article on the relationship of diversity to the media, which of the following

statements is false?

1. In 2013 less than 30% of Americans over 65 years of age regularly used the Internet.*
2. In less developed countries, the cell phone has become the primary means of communication.
3. Social media such as Twitter, Facebook and blogs, are used by corporations to promote their

products and services.

1. Social class and socio-economic status are related to one’s media usage.

8. In the article, New Business Opportunities: Changing Consumer Markets (Allard), which of the

following presents viable growth opportunities for businesses?

1. The high level of education of Asian Americans
2. The rising purchasing power of Black Americans
3. The increasing numbers of Hispanics
4. All of the above *
5. If you are trying to sell a clothing line to mature consumers, which of the following should you avoid

in your promotional messages?

1. Telling them that this is new and that they should be trend setters*
2. Trying to appeal to their sense of brand loyalty
3. Making the message simple and direct
4. Promoting the value of your product
5. If trying to penetrate the LGBT market to take advantage of its higher disposable income, which of the following is a good strategy to adopt?
6. In terms of developing a promotional campaign, it is not necessary to think of the LGBT

market as any different from other groups.

1. Do not develop special promotions or special media that appeal to specifically to LGBTs. They

will find this insulting.

1. Support gay community events.*
2. Limit your promotional expenses because there are few media specific to the LGBT market.

Section VI – Managing Organizational Change & Diversity: Current Issues

1. Effective organizational diversity leadership needs to include all of the following elements. According

to research, which is most important?

1. Sufficient financial and human resources
2. CEO, corporate and board leadership*
3. Making change visible
4. Evaluation of results
5. Diversifying corporate boards
6. always leads to better decision making.
7. has made better progress in the U.S than in any other country.
8. just requires adding a few women and minorities to the board.
9. can lead to conflict and gridlock if not properly managed.*
10. What makes an ERG (employee resource group) more of a business advantage than an affinity group?
11. ERG’s can benefit both the diverse employees and the organization.*
12. Affinity group membership is limited just to females and employees of color.
13. Affinity group membership often leads to civil rights lawsuits.
14. Affinity groups do not allow managers to join.
15. The most effective diversity training programs include
16. voluntary participation.
17. a tie to organizational strategy.
18. active learning experiences.

d All of the above.*

5. Which of the following statements about supplier diversity programs is false?
6. The best programs require certification of ownership by external agencies.
7. These programs can provide inroads to new diverse markets.
8. They are no longer needed because so many women and minorities now own their own

businesses.*

1. They can provide entrepreneurship opportunities for small businesses owned by women,

veterans, and minorities that would not otherwise be available to them.

6. In the U.S., the Family Medical Leave Act stipulates that organizations must provide
7. paid time off for mothers when they give birth.
8. unpaid time off for mothers when they give birth.*
9. paid time off for fathers when their wives/partners give birth.
10. paid time off when parents adopt.

7. In terms of mature workers, which of the following trends is false?
8. This age group is healthier and more active than previous generations.
9. Most no longer receive company paid pensions.
10. In 2012, 50% of the workforce age 65 and older was employed or seeking work.
11. They are retiring earlier than previous generations.*
12. In terms of the credibility of diversity awards, _______________ is the most important factor in

selecting credible winners.

1. transparency, i.e., the openness of the selection process*
2. subjectivity
3. the number of awards given in each category
4. knowing the identity of the organization
5. Why do organizations take the time and make the effort to apply for diversity awards?
6. The publicity from these awards help to retain diverse employees.
7. The recognition may help to attract customers and diverse employees.
8. These awards make an organization’s diversity programs more visible.
9. All of the above are reasons that organizations apply for diversity award recognition.*
10. Workplace bullying is a problem because
11. it violates the Civil Rights Act.
12. it is increasing. *
13. the majority of people who are bullied file lawsuits.
14. recent high profile cases have called attention to this issue.