Using MIS 9th Edition By Kroenke – Test Bank

Chapter 11 Information Systems Management

1) Developing, operating, and maintaining an organization’s computing infrastructure is a major function of the ________ department.
A) human resources
B) information systems
C) marketing
D) manufacturing
Answer: B
AACSB: Information Technology
Difficulty: 1: Easy
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

2) Which of the following statements is true of the information systems (IS) department?
A) If the IS primarily support accounting and finance activities, the chief financial officer (CFO) is appointed as the chief information officer (CIO).
B) Programs used in all information systems are developed in-house by the maintenance group.
C) The operations group monitors user experience and responds to user problems.
D) Data administration is performed exclusively by the outsourcing relations group.
Answer: C
AACSB: Information Technology
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

3) Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.
A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer
Answer: B
AACSB: Reflective Thinking
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Application

4) Which of the following is a responsibility of a chief information officer (CIO)?
A) serving as the principal manager of the IS department
B) heading the technology group
C) evaluating new technologies that are relevant to the organization
D) developing processes and information systems (IS) that implement business strategy
Answer: A
AACSB: Information Technology
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

5) Which of the following is a function of the technology office in an organization’s information systems (IS) department?
A) managing computing infrastructure
B) creating new information systems
C) investigating new information systems
D) maintaining existing information systems
Answer: C
AACSB: Information Technology
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

6) In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
A) operations
B) technology
C) development
D) maintenance
Answer: A
AACSB: Information Technology
Difficulty: 1: Easy
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

7) Which of the following statements is true of the operations group in an organization’s information system (IS) department?
A) It establishes data standards and data management practices and policies.
B) It monitors the user experience and responds to their problems.
C) It manages all computing infrastructure except in-house server farms and communications media.
D) It includes technical writers if the programs are developed in-house.
Answer: B
AACSB: Information Technology
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept
8) Which of the following statements is true about the maintenance group of information systems (IS)?
A) It is undertaken by the business analysts.
B) It is overseen by the chief technology officer.
C) It involves adapting existing systems to support new features.
D) It comprises developing test plans and designing automated test scripts.
Answer: C
AACSB: Information Technology
Difficulty: 2: Moderate
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

9) In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A) operations
B) technology
C) development
D) outsourcing relations
Answer: C
AACSB: Information Technology
Difficulty: 1: Easy
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

10) If an organization does not develop programs in-house, then the development group of the information system (IS) department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers
Answer: C
AACSB: Information Technology
Difficulty: 1: Easy
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept

11) The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.
A) data administration
B) data warehousing
C) data mining
D) data communication
Answer: A
AACSB: Information Technology
Difficulty: 1: Easy
Course LO: Discuss the key issues involved in managing the components of IT infrastructure
LO: 11.1: What are the functions and organization of the IS department?
Classification: Concept