Business Communication 16th Edition By Carol M. Lehman – Test Bank

Chapter 11—Organizing and Preparing Reports and Proposals

TRUE/FALSE

1. The need for preliminary and addenda items is influenced by the length of the report and its formality.

ANS: T PTS: 1 DIF: Fact REF: p. 378-379
OBJ: 11-1 NAT: AACSB Communication: Strategy

2. Word processing software can simplify the tedious task of creating a table of contents.

ANS: T PTS: 1 DIF: Fact REF: p. 380
OBJ: 11-1 NAT: AACSB Communication: Style|AACSB Technology

3. An executive summary should only be used for long and complex reports.

ANS: F PTS: 1 DIF: Fact REF: p. 382
OBJ: 11-1 NAT: AACSB Communication: Strategy

4. An abstract, or executive summary, summarizes the findings section of the formal report but does not mention the recommendation(s).

ANS: F PTS: 1 DIF: Fact REF: p. 382
OBJ: 11-1 NAT: AACSB Communication: Strategy

5. Conclusions are drawn by inference from research findings, while recommendations are the writer’s opinion of what action should be taken based on the conclusions.

ANS: T PTS: 1 DIF: Fact REF: p. 382
OBJ: 11-1 NAT: AACSB Research

6. When the reference list of a report includes sources not cited in the report, it is referred to as a bibliography or works consulted.

ANS: T PTS: 1 DIF: Fact REF: p. 383
OBJ: 11-1 NAT: AACSB Communication: Style

7. An appendix contains supplementary information that supports the report but is not appropriate for inclusion in the report itself.

ANS: T PTS: 1 DIF: Fact REF: p. 383
OBJ: 11-1 NAT: AACSB Communication: Strategy

8. Talking headings are preferred in business reports because they tell about the content of the sections and reveal any conclusion(s) presented in the sections.

ANS: T PTS: 1 DIF: Fact REF: p. 386
OBJ: 11-2 NAT: AACSB Communication: Style

9. All report headings that are of the same level must be consistent in positioning, appearance, and grammatical construction.

ANS: T PTS: 1 DIF: Fact REF: p. 388
OBJ: 11-2 NAT: AACSB Communication: Style

10. A manager who asks for a report on the best phone system for an office may request a justification report to support the recommended decision.

ANS: T PTS: 1 DIF: Application REF: p. 385
OBJ: 11-2 NAT: AACSB Communication: Strategy