TEST BANKS & SOLUTION MANUALS
LIST OF PRODUCTS
GUIDE
CONTACT US
Test Bank
Login / Register
0 items / $0.00
Menu
Test Bank testbank logo2
0 items / $0.00
  • Home
  • Health Professions
    • Nursing
    • Pharmacology/Surgical
    • Surgical Technology
    • Health and Disease
    • Blood Banking
    • Medical
    • Medicine
    • Emergency Care
    • Nutritional Care
    • Dental Materials
    • Cancer
    • Drug
  • Business & Management
    • Accounting
    • Marketing
    • Management
    • Statistics
    • Auditing
    • Business
    • Business Statistics
    • Banking
    • Financial
    • Financial Accounting
    • Personal Finance
    • Investment
    • Taxation of Business
  • Exams
    • Physical/Examination
  • Science & Technology
    • Biology
    • Chemistry
    • Biochemistry
    • Basic Chemistry
    • Environmental Science
    • Geography
    • Math
    • Psychology
    • Anatomy & Physiology
    • Astronomy
    • Information Technology
    • Microbiology/Biology
    • Neuropsychology
    • Pediatric Primary
    • Research Method
  • Engineering
    • Information Technology
    • Computing Technology
    • Data Analysis
    • Database
    • Web Design
    • Web Development
  • Humanities
    • Communication
    • Economics
    • Education
    • History
    • Sociology
    • Human Development
    • Human Physiology
    • Human Sexuality
    • Politics
    • Criminology
    • Criminal Justic
    • Art
    • Leadership
    • Learning
    • Legal Environment
    • Lifespan
    • Relationship
  • Blog
-43%
A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition By Fred Beisse – Test Bank
Click to enlarge
Home » Shop » A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition By Fred Beisse – Test Bank
Chemistry An Introduction To General Organic And Biological Chemistry 12th Edition By Timberlake – Test Bank
Chemistry An Introduction To General Organic And Biological Chemistry 12th Edition By Timberlake – Test Bank $35.00 Original price was: $35.00.$20.00Current price is: $20.00.
Back to products
Laboratory Manual For Human Anatomy Physiology Main Version 4th Edition By Terry Martin – Test Bank
Laboratory Manual For Human Anatomy & Physiology Main Version 4th Edition By Terry Martin – Test Bank $40.00 Original price was: $40.00.$20.00Current price is: $20.00.

A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition By Fred Beisse – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.

This is not a Textbook. Please check the free sample before buying.

Edition: 6th Edition

Format: Downloadable ZIP Fille

Resource Type: Test bank

Duration: Unlimited downloads

Delivery: Instant Download

Add to wishlist
Category: Computing Technology
Share:
  • Description
  • Reviews (0)
  • Instant Delivery By Mail
Description

1. One of the goals of user support is to enable users to be as self-reliant as possible to reduce their need for support.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 499

2. Training is a teaching and learning process that aims to provide conceptual understanding and long-term thinking skills.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: 499

3. Users usually need at least a basic understanding of a computer’s operation before they can become skills users of technology.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 499

4. Training and education are distinct processes that are independent of each other.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: 499

5. The first step in technology training is to prepare the training materials.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: 500

6. The educational and work experience backgrounds of trainees often impact the content of a training program.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 501

7. Analogies are especially helpful tools when trainees are working on skill-building and expertise.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: 501

8. A trainer who is unsure of the ability levels in a group of trainees may need to administer a short pretest to determine their baseline ability levels.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 501

9. A useful source of information about the content trainees need is their position descriptions.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 503

10. When a trainer is confronted with trainees of varying ability levels, the trainer should target the training activities to the lowest ability level to meet the needs of all trainees.
a. True
b. False
ANSWER: False
POINTS: 1
REFERENCES: 502

11. In the classification of skill levels trainees need, concepts and understanding are followed by skills and expertise.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: 503

 

Reviews (0)

Reviews

There are no reviews yet.

Be the first to review “A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition By Fred Beisse – Test Bank” Cancel reply

Your email address will not be published. Required fields are marked *

Instant Delivery By Mail

Related products

-43%
Systems Architecture 7th Edition By Stephen D Burd – Test Bank
Quick view
Add to wishlist
Add to cart

Systems Architecture 7th Edition By Stephen D Burd – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Computing Essentials 2017 26th Edition By Oleary – Test Bank
Quick view
Add to wishlist
Add to cart

Computing Essentials 2017 26th Edition By Oleary – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Practical PC 7th Edition By June Jamrich Parsons Dan Oja – Test Bank
Quick view
Add to wishlist
Add to cart

Practical PC 7th Edition By June Jamrich Parsons Dan Oja – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Microsoft Access 2013 Comprehensive 1st Edition By Pratt – Test Bank
Quick view
Add to wishlist
Add to cart

Microsoft Access 2013 Comprehensive 1st Edition By Pratt – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Practical Computer Literacy 4th Edition By June Jamrich Parsons Dan Oja – Test Bank
Quick view
Add to wishlist
Add to cart

Practical Computer Literacy 4th Edition By June Jamrich Parsons Dan Oja – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Teachers Discovering Computers Integrating Technology In A Changing World 8th Edition By Glenda – Test Bank
Quick view
Add to wishlist
Add to cart

Teachers Discovering Computers Integrating Technology In A Changing World 8th Edition By Glenda – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
A Guide To Designing And Implementing Local And Wide Area Networks 2nd Edition By Michael – Test Bank
Quick view
Add to wishlist
Add to cart

A Guide To Designing And Implementing Local And Wide Area Networks, 2nd Edition By Michael – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
-43%
Network Guide To Networks 6th Edition By Tamara Dean – Test Bank
Quick view
Add to wishlist
Add to cart

Network+ Guide To Networks 6th Edition By Tamara Dean – Test Bank

$35.00 Original price was: $35.00.$20.00Current price is: $20.00.
Test Bank
  • 3277 S WHITE RD SAN JOSE, CA 95148
  • Phone: (064) 332-1233
  • admin@testbank.ltd
MAIN
  • Home
  • Blog
  • Guide
  • FAQs
  • Contact us
  • Account
Categories
  • Test Banks & Solutions
  • List of Products
  • Nursing Test Bank
  • Accounting Test Bank
  • Exams Test Bank
  • Surgical Test Bank
NEED HELP?
  • Privacy Policy
  • Refund & Returns
  • Terms And Conditions
  • Shipping Policy
  • Billing Term Conditions
  • Submit your Request
NEW REQUEST

We have the biggest collection of authentic Test Banks with many more being uploaded every day so if you can’t find your desired Test Bank or Solution Manual then please Submit Request and we will send it to your inbox.

Test Bank 2023 All Right Reserved
payments
  • Home
  • Health Professions
    • Nursing
    • Pharmacology/Surgical
    • Surgical Technology
    • Health and Disease
    • Blood Banking
    • Medical
    • Medicine
    • Emergency Care
    • Nutritional Care
    • Dental Materials
    • Cancer
    • Drug
  • Business & Management
    • Accounting
    • Marketing
    • Management
    • Statistics
    • Auditing
    • Business
    • Business Statistics
    • Banking
    • Financial
    • Financial Accounting
    • Personal Finance
    • Investment
    • Taxation of Business
  • Exams
    • Physical/Examination
  • Science & Technology
    • Biology
    • Chemistry
    • Biochemistry
    • Basic Chemistry
    • Environmental Science
    • Geography
    • Math
    • Psychology
    • Anatomy & Physiology
    • Astronomy
    • Information Technology
    • Microbiology/Biology
    • Neuropsychology
    • Pediatric Primary
    • Research Method
  • Engineering
    • Information Technology
    • Computing Technology
    • Data Analysis
    • Database
    • Web Design
    • Web Development
  • Humanities
    • Communication
    • Economics
    • Education
    • History
    • Sociology
    • Human Development
    • Human Physiology
    • Human Sexuality
    • Politics
    • Criminology
    • Criminal Justic
    • Art
    • Leadership
    • Learning
    • Legal Environment
    • Lifespan
    • Relationship
  • Blog
  • Wishlist
  • Login / Register
Shopping cart
close

Sign in

close

Lost your password?

No account yet?

Create an Account
Start typing to see products you are looking for.
Shop
Wishlist
0 items Cart
My account