Business Communication A Problem Solving Approach 1st Edition By Kathryn – Test Bank

Chapter 11 Researching and Writing Reports Answer Key

True / False Questions

1. The objective quality of a report is its unbiased approach.

TRUE
The objective quality of a report is its unbiased approach. Good reports present all the relevant facts and interpret them without personal bias.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-01 Write clear problem and purpose statements.
Topic: The Principles of Effective Report Writing

2. Problem statements are generally written in the form of a question or infinitive phrase.

FALSE
Problem statements are generally written as descriptive statements.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-01 Write clear problem and purpose statements.
Topic: Define Report Problems

3. Common factors that need to be investigated for reports include subtopics of the overall topic and possible causes of a problem.

TRUE
After you define the problem and identify your purpose, you need to investigate the factors that will help you solve the problem. Common factor types include subtopics of the overall topic, possible causes of a problem, and points of comparison between things that are being evaluated.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-02 List the likely factors involved in a problem.
Topic: Define Report Problems

4. Secondary research produces new information through the use of surveys.

FALSE
Secondary research uses material that someone else has published, whereas primary research uncovers information firsthand. It produces new information through the use of experiments, surveys, interviews, and other methods of direct observation.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-03 Explain the difference between primary and secondary research.
Topic: Primary and Secondary Research

5. The Boolean operator AND is used to expand a search by adding variations to the basic search term.

FALSE
The Boolean operator AND is used to narrow a search. On linking two search terms with AND, the search engine retrieves only those citations that contain both terms. The OR operator can be used to expand the search by adding variations or synonyms to the basic search term.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-04 Use Internet search engines to gather information.
Topic: Primary and Secondary Research

6. Search tools that allow users to run a search simultaneously with several individual search engines are called metasearch tools.

TRUE
Metasearch tools allow users to enter search terms once, run the search simultaneously with several individual search engines, and view a combined results page.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-04 Use Internet search engines to gather information.
Topic: Primary and Secondary Research

7. No one can post or edit articles in Wikipedia except the site moderator.

FALSE
Wikipedia is written and maintained by volunteers, and virtually anyone can post and edit articles.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-05 Use other web resources to gather information.
Topic: Data Sources for Business Research

8. Websites should be evaluated for completeness, accuracy, and reliability.

TRUE
Websites should be evaluated for completeness, accuracy, and reliability.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-06 Evaluate websites for reliability.
Topic: Data Sources for Business Research

9. LinkedIn focuses more on social connections than on professional connections.

FALSE
LinkedIn is similar to Facebook in that it connects people, but whereas Facebook stresses social connections, LinkedIn focuses on professional contacts.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 11-07 Use social networking sites to gather information.
Topic: Data Sources for Business Research

10. Libraries have become obsolete.

FALSE
Libraries contain a wealth of information unavailable from other sources, and they provide it for free.

AACSB: Communication
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 11-08 Use the library to gather information.
Topic: Data Sources for Business Research