Canadian Organizational Behaviour 10th Canadian Edition By Steven McShane – Test Bank

Chapter 11
Conflict and Negotiation in the Workplace

True / False Questions

1. Conflict begins whenever both parties realize that they have opposing interests.
FALSE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-01 The Meaning and Consequences of Conflict

2. Conflict occurs when one party perceives that its interests are being opposed or negatively affected by another party.
TRUE

Difficulty: Easy
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-01 The Meaning and Consequences of Conflict

3. Relationship conflict escalates more easily than task conflict.
TRUE

Difficulty: Easy
Learning Objective: 11-02 Distinguish task from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes.
Topic: 11-03 The Emerging View: Task and Relationship Conflict

4. Research indicates that we rarely experience task and relationship conflict together.
FALSE

Difficulty: Medium
Learning Objective: 11-02 Distinguish task from relationship conflict and describe three strategies to minimize relationship conflict during task conflict episodes.
Topic: 11-03 The Emerging View: Task and Relationship Conflict

5. The view that all conflict in organizations is bad is over simplistic and incorrect.
TRUE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

6. Amost one-third of the 5000 employees recently surveyed across nine countries reported that they are frequently or always dealing with workplace conflict.
TRUE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

7. It wasn’t until the 1950s that conflict management experts such as Elton Mayo began to embrace the “optimal conflict” perspective.
FALSE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

8. Moderate levels of conflict produce improved decision making.
TRUE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

9. If conflict was eliminated, organizations would be more productive.
FALSE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

10. The modern perspective on conflict is that an “optimal level” exists which is beneficial to the organization.
TRUE

Difficulty: Medium
Learning Objective: 11-01 Define conflict and debate its positive and negative consequences in the workplace.
Topic: 11-02 Is Conflict Good Or Bad?

11. Deconstructive conflict is one of the more serious forms of relationship conflict.
FALSE