Human Resource Management 5Th Canadian Edition By Sandra Steen – Test Bank

Chapter 11

Creating and Sustaining High-Performance Organizations

True / False Questions

1. According to research, organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.
   TRUE

Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-03 What Is a High-Performance Work System?

2. While high-performance work systems may result in high product quality and reduce turnover, they have little impact on outcomes such as efficiency and productivity.
   FALSE

Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-04 Elements of a High-Performance Work System

3. The set of perceptions that employees have about their experience at work in response to their interactions with the organization is called employee satisfaction.
   FALSE

Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

4. One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.
   FALSE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Medium
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

5. A learning culture creates the conditions in which managers encourage flexibility and experimentation.
   TRUE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

6. Job satisfaction is subjective because it is based on values, perceptions, and ideas of what is important.
   TRUE

Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: Hard
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

7. Employee engagement refers to giving employees responsibility and authority to make decisions.
   FALSE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Medium
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

8. When employees have low engagement, and a negative employee experience, they are still likely to be passionate about their work.
   FALSE

Accessibility: Keyboard Navigation
Blooms: Analyze
Difficulty: Hard
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

9. It was recently reported that two-thirds of today’s employees feel overwhelmed.
   TRUE

Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: Medium
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-07 Employee Experience

10. Although Net Promoter Score was developed to assess client experience, it’s methodology is equally applicable to measuring employee experience.
    TRUE

Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: Easy
Learning Objective: 11-01 Define high-performance works systems and identify the elements; outcomes; and conditions associated with such a system.
Topic: 11-08 How Is Employee Experience Assessed?