Illustrated Course Guides Written Communication – Soft Skills For A Digital Workplace 3rd Edition By Jeff Butterfield – Test Bank

1. Business letters are the most popular way to exchange written messages.

a. True

b. False

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 97
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

2. You usually write letters to communicate with people inside your organization.

a. True

b. False

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 97
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM
3. Avoid using “Miss” and “Mrs.” in your salutations because they make assumptions about the age and marital status of your reader.

a. True

b. False

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 102
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

4. Only the first word of the complimentary close is capitalized.

a. True

b. False

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 104
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

5. A handwritten signature is still required with the simplified letter format.

a. True

b. False

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 106
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

6. If you can comply with only part of your reader’s request, start with the bad news.

a. True

b. False

ANSWER:   False
POINTS:   1
REFERENCES:   Written Communication 108
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

7. A handwritten note is more memorable and personal than a typed letter and is particularly well suited for appreciation messages.

a. True

b. False

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 112
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

8. Goodwill messages are personal communication and should be written as though two people were having a conversation.

a. True

b. False

ANSWER:   True
POINTS:   1
REFERENCES:   Written Communication 112
QUESTION TYPE:   True / False
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

9. A(n) ____________________ is a professional communication tool for delivering messages outside of an organization.

ANSWER:   business letter
POINTS:   1
REFERENCES:   Written Communication 98
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM

10. When you start to write, follow the standard conventions for business letters. Using the correct form, or ____________________, shows your professionalism and simplifies your task as a writer.

ANSWER:   block style
POINTS:   1
REFERENCES:   Written Communication 100
QUESTION TYPE:   Completion
HAS VARIABLES:   False
DATE CREATED:   5/3/2016 4:01 PM
DATE MODIFIED:   5/3/2016 4:01 PM