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IndustrialOrganizational Psychology An Applied Approach 8th Edition by Michael G. Aamodt Test Bank
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IndustrialOrganizational Psychology An Applied Approach 8th Edition By Michael G. Aamodt – Test Bank

$35.00 Original price was: $35.00.$25.00Current price is: $25.00.

This is not a Textbook. Please check the free sample before buying.

Edition: 8th Edition

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Description

Multiple Choice

1. Communication that flows directly from one employee to her supervisor is:​

a. ​upward communication

b. ​downward communication

c. ​serial communication

d. ​horizontal communication

ANSWER:   a

2. ​______ communication reduces the number of people who can talk to the top executive.

a. ​Downward

b. ​Serial

c. ​Horizontal

d. ​Upward

ANSWER:   b

3. ​A top executive never receives negative information from her staff. This is known

as _______ and is a disadvantage of  _____ communication.

a. ​proximity effect / downward

b. ​MUM effect / horizontal

c. ​MUM effect / serial

d. ​proximity / serial

ANSWER:   c

4. ​Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?

a. ​Potential for excessive communication

b. ​Message content is often modified

c. ​Bad news is seldom relayed

d. ​The physical distance reduced accuracy

ANSWER:   a

5. ​A communication method that facilitates upward communication by asking employees to

rate their opinions on such things as pay or working conditions is known as the ______.

a. ​complaint box

b. ​union steward

c. ​ombudsperson

d. ​attitude survey

ANSWER:   d

6. ​______ is an easily employed method which allows employees to communicate their opinions,

complaints, suggestions, etc., to management at virtually any time.

a. ​An attitude survey

b. ​A suggestion box

c. ​A memo

d. ​A liaison

ANSWER:   b

7. ​Which of the following is NOT a method to facilitate upward communication?

a. ​Complaint box

b. ​Bulletin board

c. ​Ombudsperson

d. ​Attitude survey

ANSWER:   b

8. ​_______ communication flows directly from a supervisor to employee.

a. ​Upward

b. ​Horizontal

c. ​Downward

d. ​Serial

ANSWER:   c

9. ​A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.

a. ​policy manual / downward

b. ​employee handbook / downward

c. ​policy manual / upward

d. ​employee handbook / upward

ANSWER:   a

10. ​Which of the following methods of downward communication is often lengthy and difficult to

understand?

a. ​Memos

b. ​Telephone calls

c. ​Policy manuals

d. ​Email

ANSWER:   c

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