Intercultural Communication A Contextual Approach 7th Edition By James W. Neuliep – Test Bank

Chapter 11: Intercultural Communication in Business, Health Care, and Educational Settings

Multiple Choice

1. In 2015, this country surpassed the United States as the world’s largest economy.
2. Germany
3. China
4. Japan
5. France

Ans: B

Answer Location: Chinese Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

2. In Japanese companies, the primary purpose of taiso is ______.
3. to foster physical fitness
4. to get employees to engage in coordinated activity
5. to punish less productive workers
6. to reward productive workers

Ans: B

Answer Location: Japanese Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

3. In comparison with U.S. managers, Japanese managers use influence tactics that are ______.
4. direct and concise
5. guilt oriented
6. subtle and indirect
7. punishment oriented

Ans: C

Answer Location: Japanese Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

4. In Japan, indirect eye contact is a sign of ______.
5. conflict
6. disrespect
7. concentration
8. deference

Ans: D

Answer Location: Table 11.1 – U.S. Perceptions and Japanese Realities

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

5. The most prominent feature of German culture that permeates into their organizations is ______.
6. compartmentalization
7. polychronic time orientation
8. low power distance
9. collectivism

Ans: A

Answer Location: German Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

6. Within organizations, many Chinese workers see the manager as ______.
7. a sort of father-like figure who makes decisions and expects obedience from the workers
8. a member of the Communist Party
9. an equal partner in the business
10. distrustful

Ans: A

Answer Location: Chinese Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Comprehension

Difficulty Level: Medium

7. Many German corporations concentrate on ______.
8. diversification
9. specialization
10. utilization
11. simplification

Ans: B

Answer Location: German Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Knowledge

Difficulty Level: Easy

8. In comparison with workers in the United States, Mexican workers ______.
9. generally are not rewarded for initiative
10. generally are more individualistic
11. are paid more
12. are more preoccupied with their careers

Ans: A

Answer Location:

Learning Objective: Mexican Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Comprehension

Difficulty Level: Medium

9. Most Mexican businesses have ______.
10. a decentralized structure incorporating participative management practices
11. a monochronic orientation
12. low power distance orientation
13. a rigid hierarchy where power is centralized in the person at the top

Ans: D

Answer Location: Mexican Management Practices

Learning Objective: 11-2: Compare managerial styles of Japanese, Germans, Mexicans, and Chinese.

Cognitive Domain: Comprehension

Difficulty Level: Medium

10. People from different cultures generally attribute illness to which of the following causes?
11. factors within the individual, such as bad eating and exercise habits
12. factors within the natural environment, such as air and water pollution
13. societal factors, such as intergroup conflict, poor health care facilities
14. all of these

Ans: D

Answer Location: Lay Theories of Illness

Learning Objective: 11-3: Compare the different beliefs, values, and behaviors associated with health and health care across cultures.

Cognitive Domain: Knowledge

Difficulty Level: Easy