Legal Ethical Issues Health Professions 3rd Edition By Elsevier – Test Bank

Chapter 11: Conflict Management
Test Bank

MULTIPLE CHOICE

1. Which is not an advantage of alternative dispute resolution?
a. It is less expensive.
b. It involves less publicity.
c. No attorneys are allowed.
d. There are no long court delays.

ANS: C
Attorneys are allowed in alternative dispute resolutions. This method of conflict resolution is usually less expensive and less public, and there are usually no long court delays.

DIF: Cognitive Level: Comprehension REF: p. 174

2. Which is a way to resolve conflicts using alternative dispute resolution?
a. Negotiation
b. Mediation
c. Arbitration
d. All of the above

ANS: D
Ways to resolve conflicts through alternative dispute resolution include negotiation, mediation, arbitration, and communication.

DIF: Cognitive Level: Knowledge REF: pp. 174-176

3. When people bargain for what they want, which resolution method are they using?
a. Mediation
b. Negotiation
c. Arbitration
d. Communication

ANS: B
Negotiation is any communication used in an attempt to achieve a goal, approval, or action by another.

DIF: Cognitive Level: Knowledge REF: p. 174

4. The process by which a neutral third party facilitates dispute resolution is called:
a. mediation.
b. negotiation.
c. arbitration.
d. communication.

ANS: A
Mediation is the process in which a neutral third party facilitates and assists the parties in resolving a dispute or conflict.

DIF: Cognitive Level: Knowledge REF: pp. 174-175

5. If a physician and patient need a controlled, structured setting, they may wish to try which of the following?
a. Mediation
b. Negotiation
c. Arbitration
d. Communication

ANS: C
Arbitration is the process of resolving issues in conflict in a more structured setting like formal litigation.

DIF: Cognitive Level: Comprehension REF: pp. 175-176

6. Which is not one of the usual stages of mediation?
a. Identification of party’s interests
b. Submission of documents to a court for approval
c. Information gathering
d. Negotiation and selection of appropriate resolution

ANS: B
Courts are not involved in the mediation process.

DIF: Cognitive Level: Comprehension REF: pp. 174-175

7. Mediation allows participants to discuss conflicts, with expectations of confidentiality, in which type of environment?
a. Sterile
b. Threatening
c. Nonthreatening
d. Busy

ANS: C
Mediation allows participants to discuss conflicts in a nonthreatening environment, with expectations of confidentiality.

DIF: Cognitive Level: Comprehension REF: pp. 174-175

8. Alternative dispute resolution is a solution to conclude complicated, costly, and time-consuming conflicts in the healthcare arena in which way?
a. Conflictually
b. Efficiently
c. Nonefficiently
d. None of the above

ANS: B
Alternative dispute resolution is much more efficient than the court system.

DIF: Cognitive Level: Comprehension REF: p. 174

9. Which is used in numerous situations with patients, families, coworkers, and employer-employee situations?
a. Communication
b. Negotiation
c. Mediation
d. Dispute resolution

ANS: B
Negotiation is used in numerous situations with patients, families, coworkers, and employer-employee situations.

DIF: Cognitive Level: Comprehension REF: p. 174

10. Two different hospitals decide to have a contest to see which hospital can raise the most funds for a local cancer research center. This is considered:
a. competition.
b. negotiation.
c. positive conflict.
d. negative conflict.

ANS: C
Positive conflict is the idea that healthy discussion can happen in the face of a disagreement, regardless of differing personalities, education levels, or responsibilities. Positive conflict can be utilized in many ways. Positive conflict can inspire creativity and “thinking outside the box” to resolve a problem.

DIF: Cognitive Level: Application REF: p. 168