Organizational Behavior Science, The Real World, And You 8th Edition By Debra L. Nelson – Test Bank

Overview

CHAPTER 11
Power and political behavior

Multiple-Choice

1. CEO James Dawson has clearly stated that the key to expert power is that others have the perception that you are the foremost expert on a particular subject. At one point Dawson was deeply in debt and no one wanted to sell a vacuum with no bag. According to Dawson, the key to developing expert power is:
a. luck
b. persistence
c. directing effort at being creative
d. creative destruction

ANS: B PTS: 1 DIF: Moderate REF: p. 395|p. 417
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: Thinking Ahead | Looking Back MSC: K&C

2. The legitimacy inherent in one’s job is _____, whereas the ability to influence someone else is _____.
a. power; authority
b. influence; authority
c. authority; power
d. power; control

ANS: C PTS: 1 DIF: Moderate REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

3. If a person can affect the thoughts, behavior, and feelings of another person, she has:
a. influence
b. power
c. authority
d. dominance

ANS: A PTS: 1 DIF: Easy REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

4. In a subordinate role, you may have _____ over your boss.
a. authority
b. command
c. power
d. influence

ANS: D PTS: 1 DIF: Easy REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

5. If a manager asks an employee to purchase a gift for his wife, the employee would think this request:
a. falls within his zone of indifference
b. falls outside his zone of indifference
c. should be based on the manager’s authority base
d. is in conflict with the employee’s value system

ANS: B PTS: 1 DIF: Moderate REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: Application

6. Enlarging an employee’s zone of indifference is accomplished by:
a. the use of authority
b. the use of power
c. the use of effective communication techniques
d. eliminating cognitive dissonance

ANS: B PTS: 1 DIF: Moderate REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

7. Suppose a manager asks an employee to purchase a birthday gift for manager’s wife. If the employee is to complete this request, which of the following is most true?
a. The request falls outside the employee’s zone of indifference and will therefore be performed.
b. The manager must enlarge the zone of indifference with power.
c. The manager must use his/her authority.
d. All of these

ANS: B PTS: 1 DIF: Moderate REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: Analysis

8. The range in which attempts to influence the employee are perceived as legitimate and are acted on without a great deal of thought is known as:
a. the principal/agent relationship
b. agency theory
c. the zone of indifference
d. congruency

ANS: C PTS: 1 DIF: Easy REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

9. Enlarging an individual’s zone of indifference is best accomplished through:
a. authority
b. politics
c. power
d. influence

ANS: C PTS: 1 DIF: Hard REF: p. 396
NAT: AACSB: Reflective Thinking | AACSB: Individual Dynamics
TOP: The Concept of Power MSC: K&C

10. Donald Carty, the prior CEO of American Airlines, wrestled approximately $1 billion in concessions from the labor union to keep American Airlines from going bankrupt. Unfortunately, Carty had to resign due to his inappropriate use of power reflected by:
a. taking more than $240 million, which he spent on art, houses, and yachts
b. expanding into a variety of other businesses that were not profitable
c. using company funds for a $2 million party for his wife
d. providing special pension trust funding and huge retention bonuses for executives

ANS: D PTS: 1 DIF: Moderate REF: p. 397