Industrial Organizational Psychology 6th Edition By Aamod – Test Bank

Chapter 11

Organizational Communication

1. Communication that flows directly from one employee to her supervisor is:
2. upward communication b.  downward communication
3. serial communication                                   d.  horizontal communication

2. ______ communication reduces the number of people who can talk to the top executive.
3. Downward b.  Serial
4. Horizontal d.  Upward

W3.        A top executive never receives negative information from her  staff.  This is known

as _______  and is a disadvantage of   _____ communication.

1. proximity effect / downward b.  MUM effect / horizontal
2. MUM effect / serial d.  proximity / serial

4. Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?
5. Potential for excessive communication b.  Message content is often modified
6. Bad news is seldom relayed d.  The physical distance reduced accuracy

5. A communication method that facilitates upward communication by asking employees to

rate their opinions on such things as pay or  working conditions is known as the ______.

1. complaint box b. union steward
2. ombudsperson d. attitude survey

6. ______ is an easily employed method which allows employees to communicate their opinions,

complaints, suggestions, etc.,  to management at virtually any time.

1. An attitude survey b.  A suggestion box
2. A memo d.  A liaison

7. Which of the following is NOT a method to facilitate upward communication?
8. Complaint box b.  Bulletin board
9. Ombudsperson                 d.  Attitude survey

8. _______ communication flows directly from a supervisor to employee.
9. Upward b.  Horizontal
10. Downward d.  Serial

W9.        Which of these is NOT a method of downward communication?

1. Memo b.  Bulletin board
2. Complaint box                                         d.  Policy manual

10. A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.
11. policy manual / downward b.  employee handbook / downward
12. policy manual / upward d.  employee handbook / upward

11. Which of the following methods of downward communication is often lengthy and difficult to

understand?

1. Memos                                                 b.  Telephone calls
2. Policy manuals d.  Email

12. Babies, birthdays, and ballgame scores are commonly communicated through:
13. policy manuals b.  the Internet
14. memos d.  newsletters

13. Internal, organization-wide electronic communication networks are called:
14. email                                 b.  the Internet
15. an intranet d.  voice mail systems

14. Which of the following is NOT an advantage of email?
15. Increased documentation b.  Timely exchange of information
16. Increased productivity d.  Increased use of nonverbal cues

W15.      Which of the following is NOT good email etiquette?

1. Include a greeting                                           b.  Don’t write in all caps
2. Include a one-word subject line                   d.  All 3 are good email etiquette

16. Martha’s desk in located in a large area that is completely open. Her company uses a _______ to design its office.
17. freestanding b.  uniform plan
18. free-form work station plan d.  portable office approach

17. Raul’s desk in located in a cubicle next to 30 other cubicles. Raul’s company uses a  ______ to design its office.
18. freestanding b.  uniform plan
19. free-form work station plan d.  portable office approach

18. When one employee passes information to another, who passes the information to another, they

are using what type of  grapevine pattern?

1. Cluster grapevine                                 b.  Single strand
2. Probability d.  Gossip

19. ___ _ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.
20. Single strand pattern b.  Gossip
21. Rumor d.  Probability

20. In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.
21. probability / cluster b.  cluster / probability
22. single strand / cluster d.  gossip / cluster

21. ______ are employees who receive most of the information through a grapevine and, in turn,

pass it on to others.

1. Liaisons b.  Isolates
2. Deadenders d.  Gossipers

22. _____ are employees who receive less than half of the information through a grapevine, whereas

_____ hear most of  the grapevine information but don’t pass it on.

1. Dead‑enders / isolates b.  Isolates / dead‑enders
2. Isolates / liaisons d.  Liaisons / dead‑enders

Answer Key – Chapter 11

Answer Key – Chapter 11

________________________________

answer                   page                                                       answer                   page

_____                    ____                                                       _____                    ____

1. A                         402                                         31.            D                           418
2. B                         402                                         32.            D                           418
3. C                         403                                         33.            A                           420
4. A                         403                                         34.            B                           420
5. D                         403                                         35.            B                           421
6. B                         404                                         36.            B                           422
7.     B                         404                                         37.            D                           422
8. C                         406                                         38.            A                           424
9. C                         406                                         39.            B                           424
10. A                         406                                         40.            A                           424
11.   C                         407                                         41.            B                           424
12. D                         408                                         42.            C                           424
13. C                         408                                         43.            C                           424
14. D                         409                                         44.            C                           425
15. D                         410                                         45.            D                           425
16. A                         411                                         46.            D                           425
17. B                         411                                         47.            C                           426
18. B                         412                                         48.            D                           426
19. B                         412                                         49.           A                           426
20. A                         412                                         50.            C                           427
21. A                         413                                         51.            A                           427
22. B                         413                                         52.            C                           427
23. C                         413                                         53.            D                           427
24. A                         413                                         54.            B                           426
25. B                         414                                         55.            D                           428
26. C                         415                                         56.            A                           428
27. B                         415                                         57.            B                           429
28. A                         418                                         58.            D                           429
29. D                         418                                         59.            C                           432
30. D                         418                                         60.            C                           433