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Industrial Organizational Psychology 6th Edition By Aamod Test Bank
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Chapter 11

Organizational Communication

 

  1. Communication that flows directly from one employee to her supervisor is:
  2. upward communication b.  downward communication
  3. serial communication                                   d.  horizontal communication

 

  1. ______ communication reduces the number of people who can talk to the top executive.
  2. Downward b.  Serial
  3. Horizontal d.  Upward

 

W3.        A top executive never receives negative information from her  staff.  This is known

as _______  and is a disadvantage of   _____ communication.

  1. proximity effect / downward b.  MUM effect / horizontal
  2. MUM effect / serial d.  proximity / serial

 

  1. Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?
  2. Potential for excessive communication b.  Message content is often modified
  3. Bad news is seldom relayed d.  The physical distance reduced accuracy

 

  1. A communication method that facilitates upward communication by asking employees to

rate their opinions on such things as pay or  working conditions is known as the ______.

  1. complaint box b. union steward
  2. ombudsperson d. attitude survey

 

  1. ______ is an easily employed method which allows employees to communicate their opinions,

complaints, suggestions, etc.,  to management at virtually any time.

  1. An attitude survey b.  A suggestion box
  2. A memo d.  A liaison

 

  1. Which of the following is NOT a method to facilitate upward communication?
  2. Complaint box b.  Bulletin board
  3. Ombudsperson                 d.  Attitude survey

 

  1. _______ communication flows directly from a supervisor to employee.
  2. Upward b.  Horizontal
  3. Downward d.  Serial

 

W9.        Which of these is NOT a method of downward communication?

  1. Memo b.  Bulletin board
  2. Complaint box                                         d.  Policy manual

 

  1. A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.
  2. policy manual / downward b.  employee handbook / downward
  3. policy manual / upward d.  employee handbook / upward

 

  1. Which of the following methods of downward communication is often lengthy and difficult to

understand?

  1. Memos                                                 b.  Telephone calls
  2. Policy manuals d.  Email
  1. Babies, birthdays, and ballgame scores are commonly communicated through:
  2. policy manuals b.  the Internet
  3. memos d.  newsletters

 

  1. Internal, organization-wide electronic communication networks are called:
  2. email                                 b.  the Internet
  3. an intranet d.  voice mail systems

 

  1. Which of the following is NOT an advantage of email?
  2. Increased documentation b.  Timely exchange of information
  3. Increased productivity d.  Increased use of nonverbal cues

 

W15.      Which of the following is NOT good email etiquette?

  1. Include a greeting                                           b.  Don’t write in all caps
  2. Include a one-word subject line                   d.  All 3 are good email etiquette

 

  1. Martha’s desk in located in a large area that is completely open. Her company uses a _______ to design its office.
  2. freestanding b.  uniform plan
  3. free-form work station plan d.  portable office approach

 

  1. Raul’s desk in located in a cubicle next to 30 other cubicles. Raul’s company uses a  ______ to design its office.
  2. freestanding b.  uniform plan
  3. free-form work station plan d.  portable office approach

 

  1. When one employee passes information to another, who passes the information to another, they

are using what type of  grapevine pattern?

  1. Cluster grapevine                                 b.  Single strand
  2. Probability d.  Gossip

 

  1. ___ _ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.
  2. Single strand pattern b.  Gossip
  3. Rumor d.  Probability

 

  1. In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.
  2. probability / cluster b.  cluster / probability
  3. single strand / cluster d.  gossip / cluster

 

  1. ______ are employees who receive most of the information through a grapevine and, in turn,

pass it on to others.

  1. Liaisons b.  Isolates
  2. Deadenders d.  Gossipers

 

  1. _____ are employees who receive less than half of the information through a grapevine, whereas

_____ hear most of  the grapevine information but don’t pass it on.

  1. Dead‑enders / isolates b.  Isolates / dead‑enders
  2. Isolates / liaisons d.  Liaisons / dead‑enders

Answer Key – Chapter 11

Answer Key – Chapter 11

________________________________

 

answer                   page                                                       answer                   page

_____                    ____                                                       _____                    ____

 

  1. A                         402                                         31.            D                           418
  2. B                         402                                         32.            D                           418
  3. C                         403                                         33.            A                           420
  4. A                         403                                         34.            B                           420
  5. D                         403                                         35.            B                           421
  6. B                         404                                         36.            B                           422
  7.     B                         404                                         37.            D                           422
  8. C                         406                                         38.            A                           424
  9. C                         406                                         39.            B                           424
  10. A                         406                                         40.            A                           424
  11.   C                         407                                         41.            B                           424
  12. D                         408                                         42.            C                           424
  13. C                         408                                         43.            C                           424
  14. D                         409                                         44.            C                           425
  15. D                         410                                         45.            D                           425
  16. A                         411                                         46.            D                           425
  17. B                         411                                         47.            C                           426
  18. B                         412                                         48.            D                           426
  19. B                         412                                         49.           A                           426
  20. A                         412                                         50.            C                           427
  21. A                         413                                         51.            A                           427
  22. B                         413                                         52.            C                           427
  23. C                         413                                         53.            D                           427
  24. A                         413                                         54.            B                           426
  25. B                         414                                         55.            D                           428
  26. C                         415                                         56.            A                           428
  27. B                         415                                         57.            B                           429
  28. A                         418                                         58.            D                           429
  29. D                         418                                         59.            C                           432
  30. D                         418                                         60.            C                           433
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