M Business Communication 3rd Edition by Rentz – Test Bank
1- Describe how to maintain job-search activities once a job has been secured.
Actively following a job market provides you with information about changes occurring in your
field, and this also keeps you alert to better job opportunities as soon as they are announced. It is
also recommended to keep your résumé up to date as new accomplishments and important skills are
acquired as you can easily lose track of important details. Most trade or professional journals have job
notices or bulletin boards that contain ads. These ads can give insight into what skills are in demand,
perhaps by helping choose assignments where you get the opportunity to develop new skills. Staying
up to date in a field can be stimulating; it can provide both challenges and opportunities.
2- Explain the general layout of a thank-you message following an interview.
Thank-you messages begin with an expression of gratefulness. They say something about the
interview, the job, or the company. They take care of any additional business such as submitting
information requested. And they end on a goodwill note—perhaps a hopeful look to the next step in
3- Explain how a person can participate effectively in an interview.
The following review of employment interview highlights will help a person do his or her best in an
• Investigating the company: It helps a person to talk knowingly with the interviewer. And more
importantly, the interviewer is likely to be impressed that the person has taken the time to investigate
• Making a good appearance: The interviewer wants to know whether a person fits into the role he or
she is seeking. A person must dress and look like he or she is suited for the job.
• Anticipating questions and preparing answers: By anticipating questions and having prepared
answers for most of them, an employer can be impressed.
• Putting oneself at ease: Since a person is being inspected during an interview, staying calm is very
• Helping to control the dialogue: A person must be able to steer the questions and answers to ensure
that the strong points which he or she determined during his or her self-analysis are brought out during
4- Briefly explain the plan along which a cover letter is organized.
Generally, a cover letter is organized according to the following plan:
• An introduction that gets the reader’s attention and provides a brief summary of why you are
interested in or qualified for the job. It previews the information in the body of the letter. When
writing a solicited letter, it must also mention where you learned of the position.
• A body that matches your qualifications to the reader’s needs. It should also use good sales strategy,
especially the you-viewpoint and positive language.
• A conclusion that requests action such as an interview and provides contact information that makes a
5- Describe the reverse chronological organizational layout for organizing information in a résumé.
The reverse chronological organizational layout presents education and work experience from the
most recent to oldest. It emphasizes the order and time frame in which you have participated in these
activities. It is particularly good for those who have progressed in an orderly and timely fashion
through school and work. The reverse chronological format is the most common way of organizing a
résumé; therefore, it is likely the best choice for most job seekers, as it provides a format familiar to
6- What are the internal factors to be considered when searching for a job?
The following are the internal factors to be considered when searching for a job:
• Education: The electives or areas of specialization must be considered along with the main career
area when looking for a job.
• Personal qualities: The personal qualities of a person can determine the ideal role he or she can take
up in an organization. Employers may use some form of test to determine the same.
• Work experience: Work experience in the major field requires emphasis, but work experience not
related to the job must also be mentioned as it details other skills.
• Special interests: A person’s interests can be useful for different types of jobs. A person can take up
an interest inventory to help match interests to those of others successful in their careers.
7- Describe the importance of taking part in internships during the process of one’s job search.
Internships are a wonderful way to network with people in a particular field, gain professional
knowledge and experience, or simply learn whether the current field is ideal for building a career.
Studies have also shown that graduates who took part in a paid internship were more likely to get a
job offer, have a job in hand by the time they graduated, and receive a higher starting salary offer than
their peers who undertook an unpaid internship or no internship at all. It can also help students earn
college credits toward their degree or receive a stipend.